How do I get in contact with customer service?

You can contact us via email service@idastock.com, we will answer your email as soon as possible.

How secure is shopping in the Online Shop? Is my data protected?

It’s very safe to order online. As soon as you start the checkout, you’ll enter a secure internet environment.

SSL connection
Your transactional information will be encrypted via an SSL connection. This means that  information such as your name, address, and other sensitive information like your credit card details can’t be read by someone else.

Which payment methods are accepted in the Online Shop?

We offer various payment options:

  • Paypal
  • Mastercard 
  • American Express
  • Visa
  • Discover
  • Bank Transfer

Have you received my payment?

When we’ve received and processed your payment, you’ll get a confirmation email within 24 hours. Haven’t received it? Please check if the e-mail is in your spam folder.

NB: Bank transfers can take up to 5 business days to be credited to our account and matched to your order.

How long will delivery take?

All our products are shipped from U.S. warehouse. You can find an estimated delivery time on the product page. Delivery time also depends on the type of product you ordered. Some products are bigger or heavier than usual, which means they take a bit longer to deliver. Usually, you can receive them in 3-7 days.

You will receive an automatically generated email including a Track and Trace link and carrier information as soon as the item has been dispatched.

If you order multiple products, it’s possible that you receive the parcels on different days. 

Can I schedule my delivery?

No unfortunately, we’re not working with scheduled delivery. 

What are the return conditions?

  • Start the return process within 30 days of receiving your item.
  • Product must be in new or unused condition, with all original product inserts and accessories.
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.

How do I return my order?

Email us the order and product you wish to return, and leave the reason why you want to return the product. (the more information you provide, the quicker we can process your return). You’ll receive a message from our customer service as soon as possible with your return options. Customer Service Email: service@idastock.com

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